Pengaruh Duta Merek, Iklan, Ulasan Pelanggan Online dan Peringkat Pelanggan Online Terhadap Minat Beli Shopee di Sidoarjo

Author


Zaiyyin Alivia Rahmawati(1Mail), Eli Retnowati(2),
(1) Program Studi Manajemen, Universitas Sunan Giri Surabaya, Indonesia
(2) Program Studi Manajemen, Universitas Sunan Giri Surabaya,

Mail Corresponding Author
Article Analytic
  [File Size: 360KB]  Language: en
Available online: 2025-02-19  |  Published : 2025-02-19
Copyright (c) 2025 Zaiyyin Alivia Rahmawati, Eli Retnowati
Article can trace at:

Article Metrics

Abstract Views: 68 times PDF Downloaded: 37 times

Abstract


The rapid development of technology has resulted in various innovations being created to improve a business. One of the implementations used in the business sector is a e-commerce. There are various types of e-commerce that can be use Indonesian people. Shopee is one of the most popular e-commerce sites with an average 0f 161 million visits one month. Competition with other e-commerce forces Shopee to develop the right strategy to attract consumer buying interest. This study aims to examine the influence of brand ambassador, advertisement, online cutomer review, online customer rating on purchase intention Shopee in Sidoarjo. This study uses a quantitative research method. The population and this research are all of the Sidoarjo people what use Shopee. Researchers distribute 100 questionnaires with 100% responses. This research uses questionnaires which are distributed online using google form media. The analysis technique used is multiple linear regeression analysis. Based on the results of t-test can be seen that brand a,bassadors (X1), advertisement (X2), online customer review (X3), online customer rating (X4) have a patially significant effect on purchase intention (Y). This is verified with the t-count which show the value for the barnd ambassador (X1) is 2,169 with a significance value of 0,033 so that it is stated that hypothesis 1 is a accepted. For the t-count on the advertising variabel (X2) is 2,331 with a signifinance value of 0,022 so that it can be state that hypothesis 2 is a accepted. For online customer review (X3) it has a t-count 0,707 with a significance value of 0,482 so it can be stated that hypothesis 3 is rejected. For the online customer rating variable (X4) has a t-count value of 2,731 with a significance value of 0,008 so that can be stated that hypothesis 4 is accepted.


Keywords


Brand Ambassador; Advertising; Online Customer Review; Online Customer Rating; Buying Interest

References


APJII.2020. Laporan Survei Internet APJII 2019-2020. Asosiasi Penyelenggara Jasa Internet Indonesia. 1-146

Ajayi, V. O. 2017. Primary Sources of Data and Secondary Sources of Data. 2407-4322. Vol. 9.

Amos, C., Holmes, G. R., & Strutton, D. 2008. Exploring the Relationship Between Celebrity Endorser Effects and Advertising Effectiveness: A Quantitative Synthesis of Effect Size. International Journal of Advertising

A, Shimp., Terence. 2003. Advertising, Promotion, and Other Aspects of Integrated Marketing Cummunications. 729.

Assael, H. 1998. Consumer Behavior and Marketing Action. South-Weatern College Publishing. Cincinnati

Barrow, S., & Richard, M. 2005. The Employee Brand : Bringing the Best of Brand Management to people at work. John Wiley & Sons Ltd. : Chicster.

Belch, G. E., & Belch, M.A. 2003. Advertising and Promotion, An Intergated Marketing Communication Perspective. McGraw Hill : New York

Brink, HIL. 1996. Fundamentals of research methodology for health care professionals. Kenwyn: Juta.

Burns, N., & Grove, S., K. 2005. The Practice of Nursing Research, Conduct, Critique, and Utilization. 5th Edition. St Louis : Elsevier.780. 9 (7).

Chambers, R. 1983. Rural Development, Putting the Last First. Logman:London

Cheong, J., Muthaly, S., Kuppusamy, M. & Han, C. 2020. The Study of Online Reviews and it Relationship to Online Purchase Intention for Electronic Product Among The Millennials in Malaysia. Asia Pacific Journal of Marketing and Logistic. 32 (7)

Cobb-Walgren, C., Chyntia, A., & Naveen, D. 1995. Brand Equity, Brand Preference, and Purchase Interest. Journal of Marketing Research. 25-40. Vol. 19

Dellarocas, C. 2003. The Digitization of Word of Mouth: Promise and Challenges of Online Feedback Mechanism. Management Science. 49 (10). 1407-1424

Douglas, M. 2015. Sources of Data

Downs, G. W., & Rocke, D. M. 1979. Interpreting Heteroscedasticity. American Journal of Polotical Science. 23 (4). 816-828

Elwada, A., K., Lu, & M, Ali. 2016. Perceived Derived Atributes of Online Customer Review. Computer in Human Behavior. 306-319

Elwada, A., & Lu, K. 2016. The Impact of Online Customer Review (OCRs) on Customer Purchase Decision: An Exploration of The Main Dimensions of OCRs. Journal of Customer Behaviour. 15 (2). 123-152

Engler, T. H., Winter, P., & Schulz, M. 2015. Journal of Retailing and Consumer Services Understanding Online Product Ratings: A Customer Satisfaction Model. Journal of Retailing and Consumer Services. 113-120

Filieri, R. 2014. Journal of Bussiness Research. 89-98. 68 (6)

Fisher, R. A. 1992. Statistical Methods for Research Workers. Springer, New Yok

Hair, J. F., et al. 2010. Multivariate Data Analysis. Seven Edition. New Jersey: Pearson Prentice Hall.

Hair, Joseph F. Jr. et al. 2014. A Primer on Partical Least Squares Structural Equation Marketing (PLS-SEM). SAGE Publications, Inc. California. USA.

Hair, J. F., Jr, Hult, G. T. M., Ringle, C. & Sarstedt, M. 2016. A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM). 2nd edition. Sage Publications. Thousand Oaks. CA. 929-935.

Hair, J., Hult, G., Ringle, C., & Sarstedt, M. 2017. A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM). 2nd edition. Thousand Oaks: SAG

Howard, J. A., & Sheth, J. N. 1999. The Theory of Buyer Behavior. John Wiley. NewYork

Hu, N., Liu, L., Zhang, J. 2008. Do Online Review Affect Product Sales? The Role of Reviewer Characteristics and Temporal Effects. Inf. Technol, Manage. 9(3). 201-214

Jobson, J. D. 1991. Multiple Linear Regression. Applied Multivariate Data Analysis. 219 398. Vol. 1

Kenneth, J., L. Jane, P., L. 1998. Sistem Informasi Manajemen: The Digital Firm, International

Edition. Pentise Hall International Inc. : New Jersey

Khammash, M. 2008. Electronic Word of Mouth: Antecedents of Reading Customer Reviews in Online. Opinion Platforms: A Quantitative Study From The UK Market. ADIS International Conference.

Kotler & Keller. 2007. Manajemen Pemasaran I. Edisi Keduabelas. PT. Penerbit Indeks : Jakarta

Kirby, J. 2005. Connected Marketing-The Viral, Buzz and Word of Mouth Revolution. Oxford and Burlington, MA: Butterworth-Heinemann. 87-106

Kotler, P., Bowen, J., T. & Makens, J., C. 2014. Marketing for Hospitality and Tourism. 5

theedition. Pearson Prentice Hall : New Jersey

Kotler, Philip., Keller, Kevin, L. 2013. Marketing Managament. 1-20.

Lackermir, Georg., Kailer, D., & Kanmaz, Kenan. 2013. Advances in Economic and Business. 1-5

Launa, Orisya S., & Furuzzandeh. 2012. The Impact of Advertising Appeals on Advrtising Attitudes and Purchase Intention. Journal Of Business Management. 5 (21) : 8446-8457

Lea-Greenwood, G. 2012. Fashion Marketing Communications E-book. Somerset, NJ, USA : Wiley

Lee, E., Lee, J. A., Moon, J. H., & Sung, Y. 2015. Pictures Speak Louder Than Words: Motivations for Using Instagram. Cyberpsychology, Behavior, and Social Networking. 18 (19). 552-556

Lee, M., & Carla J. 2004. Advertising and Promotion. 6th Ed. Mc. Graw-Hill

Lee, EJ., Shin, SY. 2014. When Do Consumers Buy Online Product Reviews? Effects of Review Quakity, Product Type, and Reviewr;s Photo. Comput Human Behav. 31 (1). 356-366

Lovelock, C., & John Wright. 2011. Service Marketing, People, Technology, Strategy. 37. New Jersey

McCracken, G. 1989. Journal of Consumer Research. 16 (3). 310-321

Melewar, T. C., Foroudi, P., Gupta, S., Kitchen, P. J., & Foroudi, M. M. 2017. Intergrating Identity, Strategy and Communications for Trust, Loyalty and Commitment. European Journal of Marketing. 51 (3). 572-604.

Mo, Z., Li, Y. F., & Fan, P. 2015. Effect of Online Review on Consumer Purchase Behavior. Journal of Services Science and Management. 419-424

Montgomery, D. C., E. A. Peck., & G. G. Vining. 2001. Introduction to Linear Regression Analysis. 3rd Edition. John Wiley & Sons. New York.

Moriarty, S., Mitchell, N., & Wells, W. 2009. Advertising : Principles and Practice (Delapan). USA : Pearson International Edition.

Mukhopadhyay, S. & Chung, T. S. 2015. Preference Instability, Consumption and Online Rating Behavior. International Journal of Research in Marketing. 624-638. 31 (3).

Munte, R, N., Girsang, R., & Safitri, A. 2020. Journal Education and Development. 8(3). 187-192

Nunnally, J. C. & I. H. Bernstein. 1994. Psychometric Theory. McGraw-Hill, New York.

Pallant, J.2007. SPSS Survival Manual A Step by Step Guide to Data Analysis Using SPSS 15 for Windows (3rd Editio). England: McGraw Hill Open University Press.

Park, DH., Lee, J., Han, I. 2006. Information Overload and its Consequences in The Context of Online Consumer Review. PACIS 2006 10th Pacific Asia .Conf Inf Syst ICT Innov Econ. 197-209

Park, DH., Lee, J., Han, I. 2007. The Effect of Online Consumer Reviews on Consumer Purchasing Intention: The Moderating Role of Involvement. International Journal of Electronic Commerce. 11 (4). 125-148

Polit,D.F., & B. P. Hungler. 1999. Nursing Research : Prinsiples and Methods ( 6th ed ), J.B Lippincot Co.

Robson, C. 2011. Real World Research: A Resource for Users of Social Research Methods in Applied Settings, (2nd Ed.). Sussex, A. John Wiley and Sons Ltd.

Royan, F. 2004. Marketing Celebrities. 35-54

Ruan, Yahya. 2015. Research on The Impact of Online Customer Rating and Product Review on Consumer Online Trust. China Economics Issues. 100-108. 1

Sadrabadi, N., A., Saraji, M., K., & Zadeh, M., M. 2018. Evaluating the Role of Brand Ambassadors in Social Media. Journal of Marketing Management and Cunsumer Behaviour. 54-70. 2 (3)

Schiffman, Leon G., Kanuk, Leslie. 2007. Consumer Behaviour. 1-8

Schiffman., & Kanuk. 2008. Consumer Behaviour. 140-146

Spears, N., & Singh, S. N. 2004. Measuring Attitude Toward The Brand and Purchase Intentions. Journal of Current Issues & Research in Advertising (CTC Press). 26 (2). 53-62

Shimp, Terence A. 2003. Communication In Marketing Advertising.1-22

Shimp, Terence A. 2010. Integrated Marketing Communication in AdvertiSingh and Promtion. 8e. South-Western : Cengage Learning. 251-253

Tabachnick, B. G., & Fidell, L. S. 2013. Using Multivariate Statistics (6th ed.). Boston, MA: Pearson.

Thakur, R. 2018. Customer Engagement and Online Reviews. Journal of Retailing and Consumer Services. 48-59. Vol. 41

Tsang, A. S., & Prendergast, G. 2009. Is a star Worth a Thousand Words? The Interplay Between Product-Revview Text and Rating Valences. European Journal of Marketing. 43 (11). 1269-1280

Ur Rehman, F., Nawaz, T., Khan, A., & Hyder, S. 2014. How Advertising Affects the Buing

Behavior of Consumers in Rular Areas: A Case of Pakistan. Academic Reseacrh International. 5 (4)

Usman, Dr. Osly. 2019. The Effect of Service Quality, Price, Brand Image, and Promotion to Customer Satisfaction Users of Trasportation Service. International Journal of Market Research. 8-16. Vol. 11.

V. L. F. C. T. C. H. S. J. C. P .L. M. Jaacks. 2021. Food Purchasing Decisions of Malawi Mothers With Young Children In Household Experiencing The Nutrition Transition. Appetite. 156. 1-8

Ying, F, L., Chien, Y, L., Hsiu, S. Chiang. 2015. The Advertising Effectiveness of Advertising Message and Product Placement on Video Advertisement. Journal Departmen of Industrial Education. National Taiwan Normal University. 17 (6). 112-120


Refbacks

  • There are currently no refbacks.

Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.