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Penerapan BPMN Untuk Mendukung Proses Bisnis Perkreditan Pada Sistem Informasi di PT Bank Rakyat Indonesia (Persero) Tbk

Author


Gerisca Ananda Mutiara(1Mail), Muhamad Son Muarie(2),
(1) UIN Raden Fatah Palembang, Palembang,
(2) ,

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Available online: 2024-10-12  |  Published : 2024-10-12
Copyright (c) 2024 Gerisca Ananda Mutiara, Muhamad Son Muarie
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Abstract


PT. Bank Rakyat Indonesia (Persero) Tbk, as one of the largest government-owned banks in Indonesia, is committed to improving people's welfare through the distribution of People's Business Credit (KUR) for Micro, Small and Medium Enterprises (MSMEs). This study aims to analyze the business process of KUR distribution at Bank BRI KCP Pasar 16 Ilir and how the process can improve efficiency and effectiveness in providing support to MSMEs. The methods used include observation, interviews, and modeling using the Business Process Model and Notation (BPMN) to identify problems and challenges in the credit application process. The results of the study indicate that there are several obstacles in the business process that can affect the speed and accuracy of KUR distribution. Therefore, system optimization and routine training for staff are important steps in improving KUR distribution performance.


Keywords


Bank Rakyat Indonesia, People's Business Credit, Micro, Small and Medium Enterprises, Business Process, BPMN, Efficiency.

References


Anggraini, I. S., Mursityo, Y. T., & Setiawan, N. Y. (2020). Perbaikan Proses Bisnis Layanan Perkreditan Menggunakan Metode Business Process Improvement (BPI) Dengan Failure Mode and Effect Analysis (FMEA) Pada PT. BPR Bina Reksa Karyaartha Pare. Jurnal Pengembangan Teknologi Informasi Dan Ilmu Komputer , 4(9), 31353142. http://j-ptiik.ub.ac.id

Kusmayadi, D. (2017). Penilaian Kesehatan Bank Perkreditan Rakyat Dengan Faktor Camel. Jurnal Akuntansi, 12(1), 119. https://doi.org/10.37058/jak.v12i1.299

Latuconsina, S. (2016). Pengaruh Pemberian Kredit Usaha Rakyat (KUR) Bank Rakyat Indonesia (BRI) KCP Unit Ambon Kota terhadap UKM Pasar Mardika. Jurnal Maneksi, 5(1), 1116. https://bit.ly/3a4xPOv

Muhammad, A., & Hamaya, B. (2019). Pelaksanaan Pemberian Kredit Usaha Rakyat (Kur) Pada Pt Bank Rakyat Indonesia (Studi Kasus Bank Bri Merdeka Cabang Ternate). De Jure Jurnal Ilmiah Ilmu Hukum, 1(1), 30. https://doi.org/10.33387/dejure.v1i1.1416

Vinatra, S., Bisnis, A., Veteran, U., & Timur, J. (2023). Peran Usaha Mikro, Kecil, dan Menengah (UMKM) dalam Kesejahteraan Perekonomian Negara dan Masyarakat. Jurnal Akuntan Publik, 1(3), 108. https://doi.org/10.59581/jap-widyakarya.v1i1.832


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