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Implementasi Kualitas Pelayangan pada PT Pos Indonesia Cabang Karawang

Author


Ara Nopita(1Mail), Sungkono S(2),
(1) Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Buana Perjuangan Karawang, Indonesia
(2) Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Buana Perjuangan Karawang,

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  [File Size: 253KB]  Language: en
Available online: 2023-06-17  |  Published : 2023-06-17
Copyright (c) 2023 Ara Nopita, Sungkono S
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Abstract


The focus of this research is the Quality of Service at the Karawang Branch of the Indonesian Post Office. The purpose of this study was to find out how much the quality of service at the Karawang Branch of the Indonesian Post Office. However, in reality what researchers found in the field were delays in delivery, lack of facilities and infrastructure, and inadequate parking space. The research method used is quantitative using a questionnaire to collect customer and employee data. The results according to this study are to put information about service quality, so that the Karawang Branch of the Indonesian Post Office has a better image in the eyes of consumers, and also consumers are happier to use the services of the Karawang Branch of the Indonesian Post Office, so that the ultimate goal is to create customer satisfaction.


Keywords


Quality of service, Customer Satisfaction

References


Oktamala, S., Zuraidah, E., 2021. Studi, P., Infromasi, S., & Nusamandiri, U. (2021). Metode Servqual. Analisis Pengaruh Kualitas Pelayanan Pt. Pos Indonesia Cabang Belitang Terhadap Tingkat Kepuasan Pelanggan Menggunakan Metode Servqualn, 8(2). file:///C:/Users/RootViyeour/Downloads/3702-Article Text-13499-1-10-20210918.pdf

Vera Octavia. (2016). Kualitas Pelayanan di Kantor Pos Cabang Cikampek Kabupaten Karawang.

M. I. H. Ahmad Zikri, “Analisis Kualitas Pelayanan Pengiriman Barang terhadap Kepuasan Konsumen pada PT Pos Indonesia Regional I Sumatera,” J. Ilmu Komputer, Ekon. dan Manaj., vol. 1, no. 1, pp. 129–138, 2022.

Ahmad Zikri, M. I. H. (2022). Analisis Kualitas Pelayanan Pengiriman Barang terhadap Kepuasan Konsumen pada PT Pos Indonesia Regional I Sumatera. Jurnal Ilmu Komputer, Ekonomi Dan Manajemen (JIKEM), 1(1), 129–138.

Oktamala, S., Zuraidah, E., Studi, P., Infromasi, S., & Nusamandiri, U. (2021). Metode Servqual. Analisis Pengaruh Kualitas Pelayanan Pt. Pos Indonesia Cabang Belitang Terhadap Tingkat Kepuasan Pelanggan.


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