Author
Indah Dahlia(1
), Santi Pertiwi Hari Sandi(2), Dwi Epty Hidayati(3),
(1) Program Studi Manajemen, Fakultas Ekonomi dan Bisnis, Universitas Buana Perjuangan Karawang, Jl.Hs. Ronggo Waluyo, Puseur Jaya, Teluk Jambe Timur Karawang,
(2) Program Studi Manajemen, Fakultas Ekonomi dan Bisnis, Universitas Buana Perjuangan Karawang, Jl.Hs. Ronggo Waluyo, Puseur Jaya, Teluk Jambe Timur Karawang,
(3) Program Studi Manajemen, Fakultas Ekonomi dan Bisnis, Universitas Buana Perjuangan Karawang, Jl.Hs. Ronggo Waluyo, Puseur Jaya, Teluk Jambe Timur Karawang,
Corresponding Author
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Available online: 2023-06-17 | Published : 2023-06-17
Copyright (c) 2023 Indah Dahlia, Santi Pertiwi Hari Sandi, Dwi Epty Hidayati
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Abstract
This article examines the challenges faced in improving Human Resources (HR) performance in the context of visiting a boutique store. A visit to a boutique store is an important aspect in influencing customer satisfaction and achieving business goals. However, to achieve optimal results, qualified and competent human resources are needed in serving customers. The main challenges faced in improving HR performance during visits to boutique stores include improving employee skills, communication skills with customers, the ability to provide advice and reccomendations to customer, and the ability to maintain good relationships with customers. In addition, there are also challenges in managing time, dealing with dissatisfied customers, and maintaining consistency in servise.
Keywords
References
http://scholar.unand.ac.id/16326/2/BAB%201%20%28Pendahuluan%29.pdf
Pentingnya SDM pada usaha butik https://fitinline.com/article/read/pentingnya-manajemen-sumber-daya-manusia-pada-suatu-usaha-butik/
Meningkatkan kualitas SDM pada karyawan http://eprints.uniska-bjm.ac.id/6750/
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